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DISPATCH & DELIVERIES

 

DeliveryProcessingCharges
Second Class UKEstimated 2-4 working days£1.99 (FREE on orders between £10 - £50)
First Class UK (Upgrade)Estimated 1-2 working days£2.99 (Orders Under £10)
£1.50 (Orders between £10 - £50)
First Class UK RecordedEstimated 1-2 working days (signature required)FREE on orders over £50
Special Delivery UK (Upgrade)Next working day (signature required)£6.99
EuropeDependent on destination*£14.99
International Zone 1Dependent on destination*£24.99
International Zone 2Dependent on destination*£29.99

*If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.

 

Orders will be dispatched within 24-48 hours of being placed. An email will be sent upon dispatch. Orders placed before 12 noon will endeavour to be dispatched on the same day.

Orders placed after 12 noon on Friday will be shipped the following Monday (excluding bank holidays). Orders are not shipped on Saturday or Sunday.

All items ship Via Royal Mail to the UK and Royal Mail Airmail internationally

 

Please note that shipping to Europe and Worldwide are subject to the country’s importation regulations and Viper Cig will not accept liability should the good fail to clear recipient customs for any reason.

Viper Cig take no responsibility for items that are shipped successfully but fail to arrive due to the failings of the shipping company. Once an item has been successfully dispatched from Viper Cig it is the responsibility of the respective shipping company.

Our courier does not allow any claims procedure to begin before 28 days have passed since the date of shipping. Viper Cig will however, at our discretion, agree to take this problem away from our customers after 14 business days and at our discretion will re-send the missing products to you at no cost.

Please be aware that Viper Cig are acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against the shipping company. This is a Viper Cig policy to offer our valued customers the very highest level of service.

If you should have any shipping problems please be aware that these stipulations are strictly adhered to and our staff do not have the authority to change Viper Cig policy. We appreciate your continued custom and sincerely hope that you never experience any shipping problems. Please be considerate when discussing shipping matters and understand that we as a company uphold the highest standards of service but can on occasion be let down by third party handling companies.

If you have any questions about shipping, or our policies, please contact us on [email protected], or visit the Contact Us page.