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Effective Date: 01-03-2015

Please ensure you have read the following Terms and Conditions carefully before using this website.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please don’t use the site.


1. Introduction

18+ Restrictions: You must be eighteen (18) years of age, and possess a valid credit card to purchase our products. Viper industries ltd. will not sell products to minors. Viper Industries Ltd. reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.

This Website is owned and operated by Viper Industries Limited. We are registered in the UK (Registration Number: 08184034)
Our registered office is at Acre House, 11/15 William Road, London, NW1 3ER, United Kingdom.

We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchase made after the effective date shown above.


2. Copyright

Viper Industries Limited including subsidiaries and affiliates (Viper Cig or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (““) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy, and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Viper Industries Limited or purchasing Viper Cig products. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


3. Information on the Website 

Whilst every effort is made to update the information contained on this website, neither Viper Industries Limited nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. Viper Industries Limited reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. Viper Industries Limited are not responsible for monitoring which countries will or will not permit the purchase of an electronic cigarette/Viper Cig. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know at [email protected]


4. Disclaimer of Liability

Viper Industries Limited shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury, health injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, the performance of the products, your or your company’s personal information or material and information transmitted over our system. In particular, neither Viper Industries Limited nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


5. Term; Termination 

These Terms and Conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These Terms and Conditions, or any part of them, may be terminated by Viper Industries Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


6. Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Viper Industries Limited. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Viper Industries Limited.


7. Age Restriction

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Viper Industries Limited only sells to adults, 18 years or older, who own and can purchase with a valid debit/credit card. If you are under 18, Viper Industries Ltd and its affiliates will refuse service, terminate all of your accounts, remove or edit content, and cancel orders immediately.


8. External Links 

External links may be provided for your convenience, but they are beyond the control of Viper Industries Limited and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use.


9. Warranties 

Viper Industries Limited make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.


10. Use of the Website. 

Viper Industries Limited does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to Viper Industries Limited that you are legally entitled to do so and to make use of information made available via the website.


11. Entire Agreement. 

These website Terms and Conditions constitute the sole record of the agreement between you and Viper Industries Limited in relation to your use of the ‘website’. Neither you nor Viper Industries Limited shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Viper Industries Limited in respect of your use of the ‘website’.


12. Alteration 

Viper Industries Limited may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


13. Indemnification 

You agree to indemnify, defend, and hold harmless Viper Industries Limited its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


14. Third-Party Links 

In an attempt to provide increased value to our visitors, Viper Industries Limited may link to sites operated by third parties. However, even if the third party is affiliated with Viper Industries Limited, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Viper Industries Limited. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Viper Industries Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


15. Returns Policy

All Viper Industries Limited products are manufactured to the highest possible standards and using the latest available technologies. We are therefore confident that your Viper Cig Products will be received without faults.

However, should any part of your Viper Cig order be faulty in any way, please send it back to us within 30 days of your receipt, including all parts, instructions, accessories and packaging. Our Technical Department will inspect the product on receipt to confirm the fault and we will then offer a replacement, or, at our discretion, the choice of either a full refund (excluding any postage you have paid), or a new replacement (where we will meet the new delivery cost on your behalf). Please see notes below regarding orders that fall into consumable goods.

Important Note: Batteries and Cartomisers/Clearomisers are ‘consumable’ goods. This means that they will always need replacement over time. Batteries are expected to last on average 3-4 months. – these times will vary depending on level of usage of course. We will only offer a refund on faulty products, not on products which are working perfectly fine and have been used.

To return your Viper Cig, please notify us of the fault either by calling +44 (0) 208 208 2714 or in writing, to [email protected] and then post it, along with proof of any postage costs, to:

Viper Cig Returns
Suite 13
20 Abbey Road
St Johns Wood
United Kingdom

Should you wish to return the product even if it is not faulty, you will need to return it to us, at your own cost, within 7 days of receipt by you. For a refund to be issued, the products should be unused. Please note that all orders which are returned may be subject to a handling fee, and orders which have been used may not be applicable for a refund. For example, a half used e-liquid bottle or a used clearomiser cannot be returned for a refund unless it is faulty. Please contact us for further information on returns.


16. Cession. 

Viper Industries Limited shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.


17. Severability. 

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


18. Applicable laws. 
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.


19. Comments or Questions. 
If you have any questions, comments or concerns arising from the website, the privacy policy, or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us [email protected]


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